At, we safeguard your entire ticket purchasing experience from fraud, misrepresentation and all other risks with our 200% Money Back Guarantee.
We also offer a 100% Money Back Guarantee if your event is cancelled entirely with no rescheduled date. **

Here's What Our 200% Money Back Guarantee Covers

We Guarantee Your Tickets Will Be Delivered Before the Event
All deliveries are made to the address listed by you, the purchaser, during checkout. We guarantee that the tickets will be shipped to you in sufficient time, so that at least one delivery attempt can be made before the event occurs. Please note that you as the purchaser are responsible for making yourself available to receive delivery of your tickets when a delivery attempt is made. We will coordinate with the ticket seller for compensation if your tickets are not shipped in time for the scheduled event.
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We Guarantee Your Tickets Will Be Valid For Entry
All of the tickets sold on are guaranteed to be authentic tickets and valid for entry to the event concerned. As a customer, you should contact your ticket seller immediately if there is any problem using your tickets at the venue. You will need to obtain evidence of invalidity from the venue in those cases when the ticketing issue is not resolved. This evidence is required to obtain a refund from the ticket seller who supplied your order. Acceptable evidence can range from a letter from the venue or even a simple email from the venue personnel verifying that there was a problem scanning and/or honoring the ticket(s) you received.
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We Guarantee Your Tickets Will Be What You Ordered or Better

At, we require the sellers who list tickets on our exchange to provide the seating they advertise or else provide equal or superior seating. Sellers are expected to contact customers like you proactively to confirm any significant seating changes. As a customer, you should contact us immediately if you are unhappy with any alternate tickets you receive and we will investigate the issue for you in order to reach an amicable resolution to your dispute.
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We Guarantee You a Refund if the Event is Permanently Cancelled

We will arrange with the selling broker to provide you the purchaser with a full refund of your ticket order, excluding delivery fees, if an event you bought tickets for is permanently cancelled. Please note that the ticket seller may require you to return the tickets prior to issuing a refund. If an event you bought tickets for is cancelled but rescheduled, we guarantee that you will receive new tickets for the rescheduled event.
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If you have any questions about our guarantee, please Contact Us or review our Frequently Asked Questions page.

* Verifiable proof must be provided by the venue in written letter format. Written or stamped “voids” do not constitute verifiable proof.
** 100% refund for a cancelled event excludes shipping.