FAQ Shipping

   Shipping

In order to complete your purchase, you must select a delivery method from the option(s) presented at checkout. To help you select the best delivery method for your situation, an explanation of each method is offered below.

The delivery methods you see during checkout will vary based on options set by your ticket seller and proximity to the event date. As such, not every delivery method will be available for every set of tickets.

Even if your tickets are not available to ship at the time you place your order, your tickets are guaranteed to be delivered in time for the event. Event tickets are usually delivered according to the method selected during checkout. However, your delivery method may be upgraded automatically to ensure that you receive your tickets in time, which in rare cases may result in an additional charge from your ticket seller.

Delivery Information

Standard
These tickets will be shipped via standard delivery. Once your order is confirmed by the seller, your tickets are guaranteed to be delivered in time for the event. Please note: Depending on the shipment options selected by your ticket seller, your signature may be required for delivery.
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Express
These tickets will be shipped via express delivery. Once your order is confirmed by the seller, your tickets are guaranteed to be delivered in time for the event. Please note: Depending on the shipment options selected by your ticket seller, your signature may be required for delivery.
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E-ticket
These e-tickets will be available for you to download and print, usually within one (1) business day of when you place your order. When your e-tickets are ready, you will receive an email with instructions for downloading them through our secure website. For your protection, you will need to log in with order-specific information. Please be sure you have access to a printer because you will need to print your e-tickets and take them with you to the venue.
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E-ticket - Instant Download
These e-tickets have been pre-uploaded by the seller. In most cases, within minutes of placing your order, you will receive an email with instructions for downloading your e-tickets through our secure website. For your protection, you will need to log in with order-specific information. Please be sure you have access to a printer because you will need to print your e-tickets and take them with you to the venue. In order to prevent fraudulent purchases, some instant e-ticket orders may require additional processing time. This will be noted in your order confirmation email, if applicable, but will not delay you from getting your tickets in time for the event.
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Will Call
These tickets will be left at the venue box office for you to pick up approximately one (1) hour before the event. A government-issued photo ID matching the name on the order will be required for you to claim your tickets.
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Local Pickup near Venue
These tickets will need to be picked up at a secure location near the venue. After placing your order, please contact your ticket seller directly to arrange a time and place for pickup. The seller's contact information will be included in your order confirmation email. A government-issued photo ID matching the name on the order will be required for you to claim your tickets.
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Paperless
These tickets are paperless and will not be shipped or provided in any physical form. Instead, you will meet a representative from your ticket seller's office at the venue prior to the start of the event. The representative will accompany you into the venue by presenting their credit card to venue personnel. Please remember to bring a government-issued photo ID matching the name on the order. After placing your order, please contact your ticket seller directly to arrange a meet-up time and place. The seller's contact information will be in your order confirmation email.
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Electronic Transfer
These tickets will be delivered to you electronically. Upon confirmation of your order, you will receive an email with instructions on how to create an account so your tickets can be electronically transferred to the name, email address and phone number on your order. In order to use these tickets to enter the event, you will need to present the credit card used to complete the purchase and a government-issued photo ID.
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Last Minute Pickup
These tickets will be available for pickup two (2) hours before the start of the event at a designated Last Minute Pickup location near the venue. You will be given the address and telephone number of the Last Minute Pickup location upon confirmation of your order. A government-issued photo ID matching the name on the order will be required to claim your tickets.
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"Near-term Special Delivery" and "International Near-term Special Delivery"
Near-term special delivery is offered only when a shipping service is not available. When this is the only listed delivery option, your tickets may be delivered by any of the following services: email, will call, local office pickup, or courier. Your ticket seller will contact you with specific delivery details upon confirmation of your order.
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International Express Delivery
These tickets are shipped using an expedited international delivery method. If you request that your tickets be delivered to a country other than the United States, you may see this delivery option. International shipments may experience delays that are beyond our control for a variety of reasons, including but not limited to: customs delays, transit delays, and local service availability. Once shipped, please allow at least five (5) business days before the event for your tickets to arrive.
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